This applies to the "Follow" product.
Scenario | Policy |
When should a Follow subscription start? | The moment the Creator follows the Fan from inside Calaxy (via Follow details view) |
| At the end of the month the follow was active (Escrow for 30 days) |
Is the fan entitled to a refund if they cancel mid-month? | No. The Creator will continue to follow the Fan until the next renewal date. |
If a Creator stops following a Fan in the middle of a subscription month, does the fan get a refund for that month? | Yes. |
| Calaxy |