Video Message Product Rules | Calaxy Help Center

This applies to the Video Message experience product, and Video Message Featured Experiences (white labeled Video Message product).

Scenario	Policy
If the Creator doesn’t deliver the video message by the date/time set by the fan, should the Fan automatically be refunded?	Yes
If paid with $USDC, who pays the gas fee for this Escrow —> Fan refund?	Calaxy
Can the fan cancel the request anytime before the Creator delivers the Video Message?	Yes
If paid with $USDC, who pays the gas fee for this Escrow —> Fan refund?	Calaxy
When a Creator delivers the video message, should the payout release from Calaxy escrow automatically, at the time the video message is delivered?	Yes
If the fan isn’t happy with the video and wants a refund, do they get one?	No
If the Fan has an active Video Message request, and the Creator raises the price of video messages, is the old rate still honoured for the fan?	Yes
If the Fan has an active Video Message request paid for in $USDC, and the Creator lowers the price of video messages, who pays the gas fees on the refund of $USDC from escrow to reflect the adjusted lower escrow requirement?	Calaxy
If the Fan has an active Video Message request, and the Creator flips off the availability of Video Messages from their Shop manager, what happens?	The Fan’s Video message request will remain, but no new video message requests can be sent. The Creator can decide whether or not they want to complete existing video message requests.