This applies to the Video Call experience product, and Video Call Featured Experiences (white labeled Video Call product)
Do Creators need to manually approve pending video call bookings on their calendar?
Can a fan cancel a booking anytime before the booking?
The fan can cancel up to 48 hours before the booking. Inside 48 hours, they cannot cancel. They could however, message the Creator and ask the Creator to cancel (triggering a refund)
Can the Creator cancel the booking anytime before the call time?
If a Creator doesn’t show up for the call, does the fan get a full refund?
If a Fan doesn’t show up for the call, does the fan get a full refund?
No, the Creator is paid in full.
If the Fan has an active Video Call booking, and the Creator raises the price of video calls, is the original rate honoured for the fan?
If the Fan has an active Video Call booking, and the Creator flips off the availability of Video Calls from their Shop manager, what happens?
Fans booking remains. But no future bookings can be made. It will be up to the Creator if they still want to take the video call, or cancel (and trigger a full refund).
If the Creator edits their booking availability window in their Shop manager, and a fan has a booking in a window that is no longer available, what happens?
Fans booking remains. But no future bookings can be made in that availability zone. It will be up to the Creator if they still want to take the video call, or cancel (and trigger a full refund).
Can a Fan make edits to the booking, or reschedule the call, after initially booking?
Yes, up until the moment the Creator accepts the call. After this, they will have to cancel and submit a new request if they want to make changes.
What’s the soonest I, as a Fan, can book a call on the Creator’s calendar from the time of booking?
The soonest available! There is no minimum time buffer.
What’s the furthest out I as a fan can book a call on the Creator’s calendar from the time of booking?
If I as a Fan am not happy with the video call after the fact, am I entitled to a refund?
How soon after a completed video call should the payout be released to the Creator from Escrow?
Immediately (Instant Payout)
Who pays the gas fees for the Creator Payout?
Who pays the gas fees for the fan return?
How long does the average Video Call last between a Creator and a Fan?
What is the minimum amount of time a Creator has to be on a Video Call for the call to count and unlock a Payout?
If the Creator or the Fan drops the call unintentionally mid-way through the call, how long until the call auto-cancels?
If the Fan drops, the Creator always gets a payout.